Ë¿¹ÏÊÓƵAPP

Ë¿¹ÏÊÓƵAPP Singapore's Terence Leong shares three steps insurers can take to foster an engaged and motivated workforce. 

Read More

Insurers must redesign protection products to cater to the needs of people at every stage of life. The right steps now can provide security and greater peace of mind for elderly consumers as well as sustainable business growth for insurers. Read More

Of the 19.3 million new cancer cases worldwide in 2020, more than 1.5 million were due to both benign and malignant skin cancers of which 324,000 were malignant melanomas. An estimated 57,000 people died in 2020 from the disease.¹ Read More

Pain-related conditions are complex to assess and manage. In this article, Belinda Thorpe, Head of Claims Africa and Middle East, Ë¿¹ÏÊÓƵAPP South Africa, and Linda Hiemstra, Occupational Therapist, Back2Work, discuss four common challeng... Read More

Marjorie Corvalan, Senior Counsel in Ë¿¹ÏÊÓƵAPP’s Asian Pacific region, provides practical advice to help claims assessors detect fraudulent claims associated with falsified death.

Read More

Read More

No market is free from insurance fraud, and its negative effects on both insurers and the policyholders they serve are universal. Ë¿¹ÏÊÓƵAPP's Marilda Kotze explores. 
Read More

Read More

If you work in life insurance claims long enough, you see every kind of scam – from false identities and account takeovers to unauthorized beneficiary changes and fake deaths. Ë¿¹ÏÊÓƵAPP explores.  Read More

No one is better at understanding critical illness (CI) than the physicians, actuaries, and analysts charged with defining it for critical illness policies. And, arguably, no job in insurance today is tougher. Explore five areas of rapid change are attracting the greate... Read More

From July to September 2021, Ë¿¹ÏÊÓƵAPP surveyed 61 major insurers around the world to find what 2020 COVID-19 claims experience may signal for the future. The results reveal a compelling story of swift industrywide adaptation, remarkable achievement – and continuing strain. F... Read More

To increase understanding of the ever-evolving condition that is known as “long COVID," Ë¿¹ÏÊÓƵAPP has launched a  t...

Read More

The pandemic severely disrupted hospital services, particularly in the first half of 2020. As waiting lists for care have grown, Ë¿¹ÏÊÓƵAPP's Anna Currie wonders about morbidity and mortality impacts. She draws on major research by the Institute for Public Policy Research (IPP... Read More

More than a year after a pandemic transformed the world of work, how are group disability insurers responding?  At Ë¿¹ÏÊÓƵAPP’s 27th annual Disability Claim Leaders Forum, representatives from major carriers shared intriguing insights. 

Read More

Aligning Critical Illness definitions with clinical diagnoses is not an easy task, and the speed of medical advances can lead to difficulties applying CI definitions at claims stage. Ë¿¹ÏÊÓƵAPP's Marilda Kotze and Anne Casey explore some of the common challenges that this c...

Read More

The pandemic forced insurers to adapt to rapid change; it also highlighted potential future opportunities. Ë¿¹ÏÊÓƵAPP's Belinda Thorpe offers six lessons from the crisis that claims teams can learn – and act on – to succeed in the future. 

Read More

Read More

The coronavirus pandemic and resulting lockdown restrictions have had a corrosive effect on mental health around the world; insurers can be part of the solution, and in

Read More

Reports are growing of COVID-19-related fatigue that lingers long after recovery. Ë¿¹ÏÊÓƵAPP's Marilda Kotze shares a practical step-by-step guide to disability claims assessment for these complex cases, from the initial adjudication to ongoing management. Specialists and a...

Read More

Post-viral syndrome? While the long-term consequences of COVID-19 are yet to be determined, previously healthy individuals are reporting persistent and chronic fatigue after recovering from the virus. Dr. Paul Davis shares researchers' developing understanding of a w...

Read More