Ë¿¹ÏÊÓƵAPP

Ë¿¹ÏÊÓƵAPP Senior Writer John Agliata shares his story of a disability claim following neck surgery and couples it with insights from Ë¿¹ÏÊÓƵAPP Canada’s Dr. James Kim on promoting safe, expedient return-to-work.

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Traditional measurements of disability claims success – such as cases closed, keystrokes, and return-to-work percentages – are being surpassed by metrics that take into account increasing case complexity and a focus on quality, sustainable results. 

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Mental health claims can become prolonged and complex when recovery stalls despite appropriate treatment, creating challenging scenarios for claims adjudicators who must balance responsible claim management with effective customer support. This article explores how seco... Read More

Mental health claims among millennials are surging across Australia and New Zealand, driven by social and economic stressors – from cost-of-living pressures to digitally driven disconnection. Insurers are responding with innovative product design, data-driven underwr...

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Discover how understanding personality traits can transform mental health claims assessment through Ë¿¹ÏÊÓƵAPP’s training modules, webinars, and other resources – all aimed at helping claims professionals deliver more empathetic and effective customer support. Read More

A recent partnership between Ë¿¹ÏÊÓƵAPP and Australian insurer Acenda highlights how leveraging behavioral science can improve the disability claims experience.

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Traumatic brain injuries are a significant global public health issue. In this article from Ë¿¹ÏÊÓƵAPP's 

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Across the globe, insurers are waging an ongoing battle against fraud. While opportunities for fraudsters abound, new strategies and tools are emerging to combat it. In Ë¿¹ÏÊÓƵAPP’s 2024 Global Claims Fraud Survey, 83 industry insiders provide key insights...

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No longer an ‘if’ but a ’when’, many insurers are currently considering how AI can best be leveraged to enhance the customer experience and increase efficiencies by automating routine tasks and processes. Ë¿¹ÏÊÓƵAPP's Linda Winterbottom explores the implications.  Read More

Claims adjudicators play a pivotal role in the insurance industry. Their decisions impact policyholders’ lives, and they rely heavily on data to make informed choices. But what happens when the quest for data becomes too prescriptive? In a recent issue of Claims ...

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It is never easy or enjoyable to deliver bad news to a customer. In an article that , explore new strategies in...

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This is the final article of a four-part series that also includes an overview and articles ... Read More

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Insurers should monitor the latest AI-assisted hoaxes and learn more about how to harness the power of AI to uncover potential fraud throughout the insurance pipeline. Read More

Crucial cancer medicines are currently in short supply due to heightened demand and a number of manufacturing, pricing, distribution, and approval challenges. Ë¿¹ÏÊÓƵAPP's Hilary Henly explores the complicated causes and addresses the consequences for patients, providers, a...

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The fight against fraud in disability claims requires constant vigilance and cooperation among all stakeholders. Working together we can better combat fraudulent activity and protect the resources meant for those individuals facing real challenges in their daily lives. Read More

Tina Paap has been with Ë¿¹ÏÊÓƵAPP for 23 years, most recently in the role of Vice President of Claims for Ë¿¹ÏÊÓƵAPP Asia, and prior to retirement shared her top 10 tips for claims management.

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Healthy aging promoted through widespread engagement and inclusion of the elderly could help solve some big problems society and the life and health insurance industry currently face. 
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From a disability insurance standpoint and based on numerous articles in the scientific literature and lay press, insurers might have expected a tsunami of long-term COVID disability claims after the expected six-month waiting period. Thus far, however, this has not bee... Read More