Claims

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Excellence in claims management requires deep technical knowledge – and a human touch. 

˿ƵAPP is distinguished by more than the depth of our technical expertise. We are known for the value we place on forming stable, long-term partnerships and our demonstrated commitment to protecting the honest policyholder. ˿ƵAPP has repeatedly been ranked #1 globally by claims managers on NMG Consulting's Business Capability Index.

Why Partner with Us? 

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Global Insight,
Local Expertise

 

Our philosophy is to deliver claims decisions that are not only technically correct but reflect local market conditions and practical considerations. We apply a uniquely cross-functional approach to ongoing claims management, leveraging our global reach, local insight, and expertise. And we stand by you at every step.  

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Shared Knowledge
and Insight

  • Access claims experts who are widely recognized in the industry for technical acumen, insight, and fairness. 
  • Benefit from world-class claims management technologies and tools, including the ˿ƵAPP Global Claims Manual/Guide. 
  • Experience high-quality training and continuing education for new and seasoned claims professionals through interactive case studies, educational videos, and other training tools.

 

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Our Capabilities

Let Us Support You in Reaching Fair Claims Outcomes

Claims management has always been complex, and never more so than today. Every insurer’s reputation rests on the ability to pay the right claim at the right time, every time. Our deep expertise and years of experience can make all the difference in your claims practice. Please reach out to your local ˿ƵAPP Claims team or representative to learn how ˿ƵAPP can assist you.

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Claims analysts convene to discuss a difficult case
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A woman types on a laptop, completing claims training

Access Unique Tools via the Global Claims Manual / Guide

Benefit from world-class claims management technologies and tools, including the ˿ƵAPP Global Claims Manual/Guide.  Available in multiple languages, this all-in-one resource includes comprehensive, country-specific overseas death claims risk management and fraud prevention tools and calculators. Users can access a library of best practice guides packed with practical advice, medical information and definitions, key considerations, and knowledge checks across an array of benefit types and critical illness and disability income conditions. 

    

View the Experience 

  
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Discover Pathfinder


Available exclusively to ˿ƵAPP clients, the Pathfinder claims training program for professionals empowers each user to individualize learning experiences by role and need. The program provides high-quality training and continuing education to prepare both new and seasoned claims professionals for success through interactive case studies, educational videos, and other focused tools.

View the Experience

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Pathfinder
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Physicians and leaders at ˿ƵAPP discuss medical insights

Keep Pace with Change 


Explore new perspectives and gain exclusive insights from ˿ƵAPP’s highly regarded publications, research, surveys, and thought leadership.

Global Claims Views

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Explore short, topical articles about important claims issues in markets around the world, written by ˿ƵAPP Claims experts.
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Let's Connect

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Marilda Kotze
Marilda Kotze

Vice President, Global Head of Claims
˿ƵAPP South Africa

Peter Barrett
Peter Barrett
Senior Vice President and Global Head 
Underwriting, Claims and Medical

Our Team is Here to Help

˿ƵAPP is distinguished by more than the depth of our technical expertise; we are known for working with you to enhance claims management and improve outcomes. 

Get in touch

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